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1. I paid my bill in full. Why did I receive a bill with a previous balance?

Due to the crash of a decades old billing system, bills dated on and between 5/1/20 through 6/1/21 do not display previous balances. This means if you missed payments for multiple quarters, then any additional balance was not displayed as carrying forward. Effective 7/1/21, all bills contain previous and current balances. If you are unsure of your balance, please contact us at (914) 668-7820. We apologize for any inconvenience.

2. When do I get a water bill?

Bills are rendered quarterly and by district. All bills are dated on the first of the month issued and are due at the end of the month issued. Please see the following billing schedules for each district. 

District 1: January, April, July, and October 

District 2: February, May, August, and November

District 3: March, June, September, and December

District 4 (Fire Service): January, April, July, and October

All districts receive four (4) bills annually.

3. Why did I get an estimated water bill?

An estimated bill is issued if we were unable to obtain a meter reading for your meter. If this occurs once or twice, you can easily verify the estimated reading on your bill against the reading on your meter. Please contact us at (914) 668-7820 to schedule an appointment to repair or install an automated meter reading device.

4. What is an Automatic Meter Reading (AMR) Radio Frequency (RF)-based device?

AMR RF-based reading devices are one-way transmission units that interface with your water meter. We use AMR devices to capture quarterly meter readings for billing. Please Note: Currently, Board of Water Supply (BWS) Meter Readers are installing AMR devices at various residential and commercial properties in the City. Installing AMR devices typically does not require entry into your residence or commercial property, as they are normally installed outside the facility. All BWS Meter Readers have agency-issued identification (ID) and uniform and are required to show ID when requested. If access to your facility is required, then we will contact you to schedule an appointment.

If you would like to verify whether a BWS Meter Reader has visited your address, please contact us at (914) 668-7820.

5. How can I pay my water bill?

You may pay your water bill online, by mail, or in person. For more information on the different payment options, please contact us.

6. How do I request a final water bill?

To schedule a final water bill, please contact us at (914) 668-7820. Final water bills must be requested at least 3-days prior to the property closing date by the seller or the seller's attorney.

7. How long will it take for my payment to be posted?

Payments require at least 2-3 business days to post to your account.

8. Who can I speak to about my water bill?

If you have questions about your water bill, please contact us at 914-668-7820.