Civil ServiceUncategorized

Examination Network Administrator open-competitive Exam #65-210



                                                      OPEN-COMPETITIVE EXAMINATION #65-210


PLACE OF EXAMINATION:          AB Davis Middle SchoolMount Vernon, New York @ 8:30 A.M.

APPLICATION CLOSING DATE:             NOVEMBER 9, 2016 @ 3:00pm –no exceptions

SALARY RANGE:    $78,058.57 – $86,703.47

 At the present time, there is one vacancy in the City of Mount Vernon.

RESIDENCY REQUIREMENTS: Candidates must be a resident of the City of Mt. Vernon for not less than one year immediately preceding the date of the written examination.


Graduation from high school or possession of an equivalency diploma issued by the New York State Education Department; AND EITHER                                                                                                                                                                                                                                                                                            

  • A Bachelor’s Degree in Computer Science or closely related field and two years of experience managing LAN and/or WAN networks; OR
  • An Associate’s Degree and three years of experience as stated in (a) above.

NOTE: For appointment from the resulting eligible list, applicants with a foreign high school diploma must submit a course by course evaluation of their educational credentials. You must pay the required evaluation fee. Evaluations will be accepted from services such as: WORLD EDUCATION SERVICES, INC., P.O. BOX 5087, NEW YORK, NY 10274 – 212-966-6311, GLOBE LANGUAGE SERVICES, INC. 319 BROADWAY #200, NEW YORK, NY 10027, 212-227-1994, OR INTERNATIONAL EDUCATION RESEARCH FOUNDATION, INC. P.O. BOX 3665, CULVER CITY, CA. 90231.

DUTIES: Has overall responsibility for the coordination and operation of a computer network and personnel providing technical support for computers, networks and their operating systems. Under the general supervision of a higher level position, an incumbent of this class is responsible for administering a municipality’s wide area computer network. This position is responsible for making recommendations concerning the planning of the computer based networks in various locations. The incumbent is responsible for coordinating the response to service calls from officers and may trouble shoot problems on the network and/or over the phone. Supervision is exercised over positions responsible for providing technical support for the installation and maintenance of computers, computer networks and their operating systems. Does related work as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Good knowledge of the principles, practices and procedures involved with computers and area networks; good knowledge of the various applications and other software required to maintain computer and area operating systems; good knowledge of DOS; good knowledge of LAN and WAN systems configuration; knowledge of wiring for the purpose of connecting personal computers to the network; knowledge of the use, function and potential of mainframe applications; ability to plan and direct the technical work of lower level technical personnel; ability to identify and resolve user problems; ability to communicate effectively both orally and in writing; initiative; patience; tact and courtesy; sound judgment and physical condition commensurate with the demands of the position.

SUBJECTS OF EXAMINATION: The written test will cover knowledge, skills and/or abilities in the following areas:




              4) PROJECT MANAGEMENT;


             6) SUPERVISION;



OPERATION, MAINTENANCE AND REPAIR OF MICROCOMPUTERS AND RELATED EQUIPMENT – These questions test for knowledge of the operating principles of microcomputer systems and related peripheral equipment, including appropriate troubleshooting, maintenance and repair procedures for these systems and this equipment.


  • PRINCIPLES AND PRACTICES OF LAN ADMINISTRATION – These questions test for knowledge of procedures and terminology applicable to administering a local area network (LAN). They cover such subjects as installing, configuring and upgrading a network; establishing user accounts and assigning access rights; monitoring network performance and troubleshooting; dividing networks and linking to other networks; creating and documenting procedures for users; and establishing and maintaining network security. The questions are not specific to any particular LAN.


  • PRINCIPLES OF NETWORKED COMMUNICATIONS – These questions test for basic concepts and terminology of data communications. They cover such subjects as data communications, types of networks, modems, security, protocols, topologies, transmission media, wiring, installation and troubleshooting. The questions are general in scope and are not specific to any vendor or system.


  • PROJECT MANAGEMENT – These questions are designed to test for techniques and concepts of project management. They may cover, but not necessarily be confined to, management of systems development, management by objectives, project scheduling and control techniques (e.g. PERT), characteristics of organizations and of the systems life cycle, and the development of data processing standards.


  • PRINCIPLES OF PROVIDING USER SUPPORT – These questions test for knowledge and skill in working in a user support situation. They cover such subjects as how to communicate effectively with users requesting help; how to deal with different type of situations; troubleshooting techniques; and how to gather, organize and make available technical information needed to provide support.


  • SUPERVISION – These questions test for knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency and dealing with problems of absenteeism morale and discipline.


  • SYSTEMS ANALYSIS AND DESIGN – These questions test for techniques and concepts of computer systems analysis and design. They cover such subjects as feasibility and applications studies, systems development tools and software, the systems of life cycle, types of systems (e.g. client/server, Web-based), controls, and systems documentation, testing and implementation.

The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication “How to take a written test” helpful in preparing for this test. This publication is available on line at:


Candidates are required to attain a final average rating of 70 in order to be eligible to have their name placed on the eligible list established as a result of this examination. Life on the list will be stated at the time the list is established.

APPLICATION FEE: A $15.00 NON-REFUNDABLE FILING FEE IS REQUIRED FOR THIS EXAMINATION FOR MOUNT VERNON RESIDENTS. The applicable fee is required and must accompany your application. If your application is received without the required fee, it will be considered incomplete and you will not be admitted to the examination. Only MONEY ORDERS will be accepted for the applications fee. The money order should be made payable to the City of Mount Vernon and be sure to write the examination number on the money order. CASH OR CHECKS WILL NOT BE ACCEPTED. Because NO REFUND will be made, you are urged to compare your qualifications carefully with the requirements for admission.


FEE WAIVER INFORMATION: A waiver of the application fee will be allowed if you are unemployed and are primarily responsible for the support of a household. In addition, a waiver of the application fee will be allowed if you are determined eligible for Medicaid, receiving Supplemental Security Income payment, or Public Assistance. All claims for an application fee waiver are subject to verification. If you can verify eligibility for the application fee waiver, you must complete a “Request for Application Fee Waiver” form. This form is available in the Civil Service Office. You must submit the completed fee waiver form with your completed application.


Applications are available in the Mount Vernon Municipal Civil Service Commission Office Monday through Friday from 9:00 AM to 4:00 PM or send a self-addressed, legal-sized envelope to the Civil Service Commission, Room 103 – City Hall, One Roosevelt Square, Mount Vernon, NY 10550. Applicants may also obtain applications from the City of Mount Vernon’s website at All applications must be returned to the Civil Service Commission Office on or before the application deadline date.


For applications go to the Civil Service Office Monday through Friday from 9:00 am to 4:00 pm or send a stamped self-addressed, legal-sized envelope to the Civil Service Commission, Room 103, City Hall, 1 Roosevelt Square, Mt. Vernon, New York 10550. You may also obtain applications from our website ALL APPLICATIONS MUST BE RETURNED TO THE CIVIL SERVICE OFFICE WITH YOUR FILING FEE. Applications received via mail will not be accepted if postmarked after the closing date deadline of NOVEMBER 9, 2016.


RELIGIOUS OBSERVERS AND DISABLED PERSONS: If special arrangements for testing are required, please indicate this on your application and submit on a separate sheet of paper and attach it to your application at time of submission. You will be notified of the alternate test date which will take place in City Hall.


VETERAN’S CREDITS: Veterans or disabled veterans who are eligible for additional credits must submit an application for veteran’s credits with the application for examination or at any time between the dates of their application for examination and the date of the establishment of the resulting eligible list. Applications for Veteran’s credit are available in the Civil Service Office. DD214 (Discharge papers must also be submitted). Veteran’s credits can only be added to a passing score on the examination.


Effective January 1, 1998, the State Constitution was amended to permit a candidate currently in the armed forces to apply for and be conditionally granted veteran’s credits in examinations. Any candidate who applies for such credit must provide proof of military status to receive the conditional credit. NO CREDIT MAY BE GRANTED AFTER THE ESTABLISHMENT OF THE ELIGIBLE LIST. It is the responsibility of the candidate to provide appropriate documentary proof indicating that the service was in time of war, as defined in Section 85 of the Civil Service Law, and that the candidate received an honorable discharge or was released under honorable conditions in order to be certified at a score including veteran’s credits.


In conformance with Section 85-a of the Civil Service Law, children of firefighters and police officers killed in the line of duty shall be entitled to receive an ADDITIONAL TEN (10) POINTS in a competitive examination for original appointment in the same municipality in which his/her parent has served. If you are qualified to participate in this examination and are a child of a firefighter or police officer killed in the line of duty IN THIS MUNICIPALITY, PLEASE INFORM THIS OFFICE OF THIS MATTER WHEN YOU SUBMIT YOUR APPLICATION FOR EXAMINATION. A candidate claiming such credit has a minimum of two (2) months from the application deadline to provide the necessary documentation to verify additional credit eligibility. However, no credit may be added after the eligible list has been established.


ALTERNATE TEST DATE POLICY: Alternate test(s) date(s) may be arranged upon review of the circumstances according to the alternate Test Date Policy adopted April 14, 2008 by the Civil Service Commission. Under specific circumstances an alternate test date may be arranged. Your request with written documentation must be received in the Mt. Vernon Civil Service office no later than two (2) weeks preceding the examination. If an emergency prevents you from appearing for the examination, please notify the Civil Service office in writing no later than the Friday before the test date and provide verifiable documentation of the reason. A determination will be made as to if an alternate test date will be scheduled.


APPLYING FOR CIVIL SERVICE EXAMS IN MULTIPLE JURISDICTIONS WHEN EXAMS ARE SCHEDULED ON THE SAME DATE: If you have applied for any other Civil Service Exams for employment with New York State or any other local government jurisdiction, you must make arrangements to take all the exams at one test site. If you have applied for both State and Local government exams, you must make arrangements to take all your exams at the State exam center by calling the State to make the arrangements, no later than two weeks before the test date.


SPECIAL REQUEST FOR MAKE UP EXAM DUE TO MILITARY DUTY: A make-up test will be available for written or any other portion of the test for persons who are in the activity military. A person eligible for military make-up test does not have to wait until discharge from active duty to take the test. Applicant must submit to this office a copy of a military order, DD214, or any other military document that substantiates active military service prior to the make-up test.


It is the responsibility of the candidate to notify the Civil Service Office of any change in name or address.

No attempt will be made to locate candidates who have moved.